TERMS AND CONDITIONS
PLEASE SEE BELOW FOR ALL OUR GENERAL AND PRODUCT SPECIFIC TERMS AND CONDITIONS.
This website is operated by THE FAVIGNANA FLAVOR COMPANY SAS. Throughout the site, the terms “we”, “us” and “our” refer to THE FAVIGNANA FLAVOR COMPANY SAS. THE FAVIGNANA FLAVOR COMPANY SAS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
WEBSITE SHOP T&CS
Use of our Online Shop
We cannot sell alcoholic products to anyone under 18. By using this website shop and agreeing to these Terms & Conditions, you confirm that you are at least 18 years of age and of legal drinking age in your country of residence. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order if all details required are not fully captured.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Payment can be made online by debit, credit card or alternative payment method. All payments will be settled in EURO.
Your payment details will be encrypted to maximise security. Authority will be requested at the time of payment at the checkout. Your account will be automatically charged for your order once it has been acknowledged. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
All prices are in EURO. The prices are clearly set out in our website. All prices are expressed inclusive of any V.A.T payable, but exclusive of delivery costs. You will be advised of the delivery cost for your area at the time of the order being accepted. We reserve the right to alter prices of our products at any time without prior notice.
All of our products and services are subject to availability. If we are unable to fulfil your order we will contact you within 2 working days of receiving your order.
We will continue our service for as long as it remains permitted by the Government and safe to do so. Due to COVID-19, we have been advised that there may be intermittent delivery delays, resulting in delivery taking up to 5 working days after dispatch.
We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third-party courier. Actual delivery times may vary from estimated times displayed.
General Returns & Refunds
We do hope that you are happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to that which you have ordered, we aim to make the return process as simple as possible.
You are responsible for inspecting all Products you receive from THE FAVIGNANA FLAVOR COMPANY SAS for any damage or other issues upon delivery. You should always inspect your delivery to confirm that the products arrive in good condition.
If you have any reason to believe that any Product in your delivery is not suitable for consumption, document the complaint by taking photographs and send them to firstname.lastname@example.org. Do not discard the item(s) before being asked to do so by us, as we may request you return them to us, at our expense.
We must be notified of damaged or faulty goods within 2 days of delivery. We will refund you using the method of payment used to make the purchase. Goods must be returned unopened, sealed and in the original packaging. THE FAVIGNANA FLAVOR COMPANY SAS will refund accepted returns within 30 days of you notifying us about the return. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.
From the time of delivery, the condition and consumption of the Products are solely at your risk.
THE FAVIGNANA FLAVOR COMPANY
1 La Chassagne 15100 Saint-Georges France
Email : email@example.com
COMPANY REGISTRATION : 894991967 00015
THE FAVIGNANA FLAVOR COMPANY SAS
The privacy of our users is important to us and we take care to safeguard it.
THE FAVIGNANA FLAVOR COMPANY will keep your data safe, never sell your personal data and give you the decision about how your information is shared.
What information do we collect about you?
When you supply any personal information to us we have legal obligations towards you in the way we use that data.
We must collect information lawfully and fairly, that is, we must explain why we are collecting it, how we will use it; collect only the information needed and remove it in the event that the purpose has been met; and we will tell you if we want to pass the information on to anyone else.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites, search terms or other digital media referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, (please see our Cookies Policy for more information)..
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit / debit card numbers, email address, phone number and date of birth. We refer to this information as “Order Information.”
We may receive information about you from associate third parties, who you have given consent to.
The information we collect may include names, addresses, telephone numbers, email addresses, financial details, visual images and behaviour (e.g. how you use our websites).
How will we use the information about you?
We collect information about you to respond to your enquiries, process your order(s), manager your account(s) and, if you agree, to contact you about other products or services we think may be of interest to you.
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use Device information to communicate (including retargeting and remarketing) with you, be it through digital media, email, etc.
In general, any information you provide to us will only be used by us. we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may need to share your personal information with other organizations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing.
We share your Personal Information with third parties to help us use your Personal Information. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
How do we share your personal information?
THE FAVIGNANA FLAVOR COMPANY SAS may need to share your personal information with other organisations.
Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing.
Your rights as a Data Subject
You have the following rights in relation to your personal information which you can exercise by sending an email or writing to the Data Protection Officer (DPO) (details in Questions & Concerns section below):
- Right to request access to your personal information and information relating to our use and processing of your personal information;
- Right to request that we restrict our use of your personal information;
- Right to receive your personal information in a structured commonly-used and machine-readable format or transmit the data directly to another Data Controller;
- Right to object to the processing of your personal information for certain purposes such as direct marketing and profiling;
- Right to request your personal information to be erased where it is no longer necessary for the purpose for which it was collected
- Right to withdraw your consent to the use of your personal information where the processing of your data is based on consent.
We will not make any decision about you using automated means only, and will notify you in writing if this position changes.
How long do we retain your personal information?
We will retain your personal information for no longer than necessary taking into account the following:
- The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract;
- Whether we have any legal obligation to continue to process your personal information such as any recordkeeping obligations imposed by an applicable law;
- Whether we have a business reason to continue to process your personal information;
How do we secure your personal information?
We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:
- Using secure servers to store your personal information;
- Using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt confidential data in transit and at rest;
- Verifying the identity of individuals that access your personal information;
- Providing access to the minimum amount of personal data necessary, using appropriate restrictions and anonymisation/pseudonymisation whenever possible.
Transfer of your personal information to other countries
We may need to transfer your personal information to countries outside the European Economic Area (EEA) or to an international organisation from time to time. Where we transfer your personal information outside the EEA, we will ensure that the adequate safeguards are used to secure the data.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by navigating to the following links:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Questions and Concerns
If you have any questions or concerns regarding how we collect, handle, store or secure your personal information, contact our Data Protection Officer (DPO) using the details below:
Data Protection Officer (DPO)
The Favignana Flavor Company SAS
1 La Chassagne 15100 Saint-Georges FRANCE